Has your pay been up to scale? Phoenix and Pay Centre problems continue. :: Association of Justice Counsel News
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May 6th, 2016
May 6th, 2016

Has your pay been up to scale? Phoenix and Pay Centre problems continue.

We have all seen the stories in the media about the continued issues with the implementation of the Phoenix pay system and transfer to the Pay Centre in Miramichi.  

The AJC agrees with the Public Service Alliance of Canada's statement that "Workers at the Pay Centre in Miramichi have been doing their best to pay people accurately and on time. But insufficient staff and training, and what they believe to be flaws in the new Phoenix pay system are preventing these workers from doing so."* However, it is critical that the Federal Government resolve these issues and ensure that our members and fellow public servants are paid accordingly.  
Until all the issues are resolved, here are a few simple steps to follow:

  1. Examine your pay statement every payday to ensure it is correct
  2. If there is a problem, flag it to your immediate supervisor/manager, and
  3. Contact your Trusted Source and Liaison Unit to ensure that it received all the payroll information and instructions from your supervisor/manager and that such information has been inputted and submitted to the Pay Centre.
  4. If the information has been received and inputted by your Trusted Source and Liaison Unit, contact the Public Service Pay Center by emailing paycentre.centredepaye@pwgsc-tpsgc.gc.ca .  The Deputy Minister Marie Lemay, Public Service and Procurement Canada, confirmed her department's commitment to responding to enquiries within 48 hours.

What to do if you don't receive your pay:

  • Request Priority Pay: At the request of a manager and financial authority, departments can provide 60% of an employee's gross pay within 24-48 hours. (These payments are deducted from your future pay.) For more information on Priority Pay, please click here.
  • Request Emergency Salary Advance: Emergency salary advances may be available to members, please consult the January 13, 2016 communique for more details.

The AJC, alongside other federal unions, have been monitoring this issue and have been following up with the departments on the status of implementation and potential issues surrounding pay. For additional information, please see the Q&A document prepared by Public Services and Procurement Canada (PSPC).

If you have any questions or concerns, please do not hesitate to contact the AJC at admin@ajc-ajj.com .    

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